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Home > Explore Career Paths > Customer Service Representative |
In almost any business, customer service representatives help people order and use a product. They resolve problems about pricing and payment. In a water agency, a customer service representative:
• helps customers interpret and understand their water bills; • sets up a payment plan if a customer has financial difficulty; • teaches customers how to read the water meter or figure out if they have a leak; • starts new service or ends service when customers are moving; • refers customers with concerns about water quality, conservation, etc. to other departments. Education: High school diploma; on-the-job training Certificates, licenses: No Desirable traits and skills: Good "people" skills, such as good listening and communication skills (both oral and written); attention to detail For more information: Georgia Association of Water Professionals 2121 New Market Pkwy. Suite 144 Marietta, GA 30067 http://www.gawp.org International Customer Service Association 401 North Michigan Avenue Chicago, Illinois 60611 800.360.4272 http://www.icsa.com |